Terms of Service
The rules for using our website and working with us, written to be understood. Month-to-month services, no long-term contracts, and clear terms for how we message, email and call.
The short version
These Terms of Service are the agreement between you and Quality Resource LLC (also trading as Quality Resourcing Group LLC) for using our website and services. By using the site or working with us you agree to them. If you do not, please do not use the site. We have tried to keep the language friendly; where a term has legal weight, it still applies.
A few definitions
- You means anyone browsing, posting on or interacting with the site, or buying services from us.
- We, us and our mean Quality Resource LLC.
- Your Content means text, images, video, audio, location data and other materials about your business that you give us to publish or use. You are responsible for making sure it is accurate and yours to share.
Using our site
Permission to use
You may use the site for your business purposes under these terms. Like any website, use is at your own risk, and we cannot guarantee every piece of content you encounter will be relevant to you.
Availability
We may update, change or interrupt access to the site at any time without notice. We try to keep downtime minimal and announced.
Who may use it
The site is for people and businesses who follow these terms. Competitors may not use the site to copy our work or approach our clients, and we may close accounts that do.
Accounts
- Some features need an account. Please give accurate, current and complete details when you sign up.
- Keep your login details private. You are responsible for activity under your account, so tell us straight away if you think someone else has access.
- Do not impersonate anyone, create multiple accounts or use the site for unauthorised commercial purposes.
Your content
You own it
You keep ownership of Your Content and authorise us to publish and use it on your behalf. By giving it to us you confirm it is accurate and authentic. Once published as part of a campaign it may not be possible to fully withdraw it from third-party platforms.
What you allow us to do
You give us a licence to use, copy, translate, adapt, distribute and promote Your Content across the platforms we use to deliver your services. We may suggest edits to make it perform better.
House rules
- Do not publish anything false, misleading, objectionable or infringing.
- Respect other people's rights, including copyright, trademarks and privacy.
- Do not manipulate search results, spam anyone or attempt anything prohibited by law.
- Do not access restricted areas of the site or interfere with its security.
We are not responsible for communications or transactions between you and your customers that happen through assets we build for you.
How we communicate with you
We keep you informed about projects, schedules and news by email, phone and SMS. Clear, efficient communication is part of how we work, and you stay in control of what you receive.
SMS programme terms
Our text messaging follows the CTIA Messaging Principles and Best Practices and US carrier 10DLC requirements. By opting in you agree to the following programme terms.
- Programme name: Quality Resource LLC client updates and marketing alerts.
- Message types: appointment confirmations and reminders, project and account updates, and, with separate opt-in, offers and news.
- Frequency: varies by programme; recurring messages may be sent.
- Fees: message and data rates may apply.
- Opt out: reply STOP at any time to cancel. You will get one confirmation message and no further texts. Reply NO to decline an invitation.
- Help: reply HELP or email [email protected] or call (571) 370-3422.
- Opt out online: you can also stop SMS, calls or emails at any time using our opt-out form.
- Carriers: carriers are not liable for delayed or undelivered messages.
- Privacy: mobile numbers and opt-in data are never shared with third parties or affiliates for marketing. See our Privacy Policy.
- Compliance: our campaigns are registered through The Campaign Registry (10DLC) and we maintain records of consent. Content that carriers prohibit, including anything related to SHAFT categories (sex, hate, alcohol, firearms, tobacco) and unlawful activity, is never sent.
Email marketing terms
Marketing emails are sent only to people who subscribed, requested information or are clients. Every message identifies us, includes our physical address and carries an unsubscribe link that works within ten business days, usually instantly, in line with the CAN-SPAM Act and applicable GDPR, UK and Australian rules. Service and billing emails continue for active clients and are not marketing.
If we run email campaigns on your behalf as a client, you confirm that your lists were collected with proper consent and you remain responsible for the content and claims in your messages. We will advise on compliance and may decline to send content that breaches carrier, provider or legal rules.
Calling campaign terms
Outbound calls from our team or our AI voice agents comply with the TCPA, the Telemarketing Sales Rule and the National Do Not Call Registry. We call with your prior express consent or an existing business relationship, honour do-not-call requests immediately (submit one any time through our opt-out form), record calls where lawful with notice, and make sure automated agents identify themselves as such on request and transfer to a human when asked.
For calling campaigns we run on your behalf, you confirm your contact lists were lawfully obtained with the consent required for the call type, including prior express written consent for automated or AI-dialled marketing calls, and that you will honour opt-outs. We provide compliant scripts, consent capture and DNC scrubbing as part of the service.
Contracts, cancellation and termination
No long-term contracts
Our services run month to month. You can cancel at any time with 30 days written notice, and we will wind down your account at the end of that period.
Our right to end service
We may limit or end your access to the site or services at any time, including access to Your Content and materials, for example if these terms are breached.
After we part ways
Marketing materials, landing pages, agents, scripts and other resources we create during the engagement remain our property unless a separate agreement says otherwise. Your own trademarks, brand assets and content remain yours.
Payments and refunds
- Payments are due up front unless we agree otherwise in writing. Billing dates follow the project schedule.
- Once monthly reports or services have been delivered, payments for that period are non-refundable.
- Subscriptions can be cancelled with 30 days written notice.
- Ad spend paid to Google, Meta, LinkedIn and other platforms is separate from our fees and is governed by those platforms.
Intellectual property
We own the site and its features, including interfaces, designs, graphics, code and compilations of user content. Using the site does not transfer any of those rights to you. Our name, logo and brand may not be used without written permission.
Prohibited activities
- Publishing misleading or fraudulent information.
- Breaking any applicable law or these terms.
- Using bots, scrapers or automated tools to access the site.
- Trying to bypass security or gain unauthorised access.
- Using any service we provide, including SMS, email or calling campaigns, to send unlawful, deceptive or prohibited content.
Liability
You are responsible for the accuracy and authenticity of Your Content and for the lists, claims and consent behind any campaign we run for you. To the fullest extent the law allows, we are not liable for damages arising from your use of the site or services, including interactions with other users or third parties, or for carrier, platform or provider decisions outside our control.
Changes to these terms or the site
We may update these terms and may change, suspend or discontinue parts of the site at our discretion. Changes are posted here and we may email you about significant ones. Continuing to use the site after a change means you accept the updated terms.
Disputes
These terms are governed by the laws of the State of Texas, United States, and you agree to the exclusive jurisdiction of the state and federal courts located in Denton County, Texas. We would much rather solve a problem than litigate it, so please talk to us first.
Contact us
Questions about these terms: email [email protected], call (571) 370-3422, or write to Quality Resource LLC, Lewisville, Texas, USA. By using the site you confirm you have read, understood and agreed to these Terms of Service. Thank you for choosing Quality Resource LLC.